Your reservations. Your tables. Your guests. In one system.

DineSlate is a complete cloud-based restaurant reservation and operational-management platform. It brings online, phone and walk-in reservations, the Diagram, Floorplan, Waitlist, guest CRM, communication, feedback and analytics into one system.

No. The guest submits a reservation request. The restaurant manager checks availability, selects a suitable table or configured combination and decides whether to accept, decline or propose an alternative. The reservation becomes final only when the guest receives the restaurant’s confirmation email.

No. Table assignment is always made by the manager. The platform suggests suitable available tables or configured table combinations based on capacity, zone and time availability, but the final choice and confirmation belong to the restaurant. Guests are never placed at a table automatically. A reservation can be confirmed before the final table is assigned; the manager may assign or change the table later.

Yes. The manager can record a walk-in directly from the floor plan or the reservation list, using the next suitable table that is genuinely free at that moment. Walk-ins appear in operations and analytics and are never charged per reservation.

The CRM holds visit history, contact details, notes, dietary preferences and allergies, together with automatic tags derived solely from real platform data and always explainable and reversible. There is no profiling from external sources and no behavioural prediction. Each restaurant sees only its own data.

Support is delivered inside the platform: any user can open a support request from the restaurant workspace and speak directly with the support team, with that day’s availability shown. The official support address is support@dineslate.com. The address reservations@dineslate.com is an operational reservations mailbox and is not a support channel.

Yes, where public waitlist requests are enabled. Guests can indicate their preferred time and flexibility. Joining the waitlist is not a confirmed reservation and does not hold a table.

When a visit finishes earlier, DineSlate can release the table based on the actual completion time and the restaurant's configured preparation time, so the next use is calculated correctly.

You choose one of two billing options for the same complete platform: Flexible, charged per eligible confirmed online reservation regardless of party size, or Annual Unlimited, a fixed yearly cost with unlimited online reservations and no per-reservation charge. Phone, manual and walk-in reservations, cancellations and no-shows are never charged. See the Pricing section for the current rates; prices exclude VAT.

Flexible suits restaurants with a lower or variable volume of online reservations, seasonal demand or quieter periods, because charges arise only from eligible confirmed online reservations. Annual Unlimited suits restaurants with consistent or high online demand that prefer a predictable annual cost. Both billing options include the same complete DineSlate platform.

Yes. The complete platform can be used free for one month, and no billing-plan selection is required to begin. When the trial ends, no paid plan is activated automatically. The Restaurant Website is a separate add-on with its own initial 36-month term.

It is a request submitted through the restaurant’s DineSlate white-label booking page and subsequently accepted by the manager. The charge applies to the confirmed reservation, not to the number of guests included in it.

For DineSlate’s commercial terms to apply, all online booking buttons on the restaurant’s website and social media must direct guests to its DineSlate white-label booking page. A parallel online system on another platform that bypasses DineSlate is not compatible with the same commercial terms. Phone and walk-in reservations remain permitted and may be recorded without a per-reservation charge.

Yes. DineSlate can import available and technically compatible customer and reservation data from CSV or Excel files. Before the import, we perform a technical review and clearly explain which information can be transferred. Import availability depends on the structure, completeness and quality of the available file.

No. The Platform operates independently, and the booking page can be connected to the restaurant’s existing website and social-media profiles. The page is white-label and adapts to the restaurant’s logo, colours, photography, content and information.

The add-on includes a bilingual website adapted to the restaurant’s brand, domain, hosting, technical operation, maintenance and integration with the DineSlate white-label booking page. It is charged monthly, at the rate shown in the Pricing section, with an initial 36-month term, annual renewal thereafter and 60 days’ non-renewal notice. Active use of the DineSlate Platform is required throughout the add-on term.

Yes. When a new reservation request is submitted, the manager can be notified immediately on their mobile device through a push notification and email. One tap opens only that specific reservation, which can be processed without signing in to the dashboard. It does not provide general access to the restaurant workspace. The full cloud application is also available on computer, tablet and mobile through the browser or as an installed PWA.

After submission, the guest receives an email explaining that the request was recorded but has not yet been confirmed. After acceptance, the guest receives final confirmation with a cancellation option. The restaurant can enable an automatic reminder before the reservation and choose when it should be sent. After the visit is marked as completed, the restaurant can automatically send the guest an evaluation invitation according to its configured timing.

For data relating to reservations and guest service, the individual restaurant decides how the information is used and is responsible for its appropriate management. DineSlate processes the data required to provide and securely operate the Platform, in accordance with the Privacy Policy and applicable terms. Privacy Policy

The process begins through a personal onboarding invitation. After submission and confirmation that all required information is complete, the usual activation target is approximately 72 hours. Timing may vary depending on application volume, configuration complexity and any outstanding information.

The service does not lapse on its own. The Flexible plan stays active until the restaurant asks in writing, by email, to stop it. Annual Unlimited renews automatically for a further twelve-month term unless a non-renewal email is received before the active term expires; voluntary early cessation does not create a refund or prorated credit. DineSlate also reserves the right to end the core service with 30 days’ prior notice when continued provision becomes economically unsustainable or material terms of use are breached. The Restaurant Website is governed by its own separate contractual term. Terms of Service