DineSlate Restaurant Service Terms

1. Provider identity

The contracting provider under these Terms is the business operating the platform under the trading name “DineSlate” (the “Provider”).

The Provider’s full legal, registered-address and tax-registration details are set out in the “Provider details” section at the end of this page and form part of these Terms.

2. Definitions

• “Platform” or “Core Platform”: the DineSlate reservation-management software.
• “Restaurant”: the business entering into these Terms and operating the venue.
• “Authorised User”: a person to whom the Restaurant grants access to the Platform.
• “Guest”: the individual submitting a reservation request.
• “Reservation request”: submitted reservation details, before the Restaurant decides.
• “Confirmed reservation”: a request accepted by the Restaurant and confirmed to the Guest.
• “Website add-on”: the optional Restaurant Website service.
• “Affected Service” means the specific, separately identifiable service from which the proven claim or damage arose, namely the Core DineSlate Platform, the Restaurant Website add-on, or any future separately contracted or separately priced add-on.

3. Scope

DineSlate supplies technical reservation-management infrastructure. It does not operate a restaurant, does not provide hospitality services and does not guarantee table availability.

Every operational reservation decision remains with the Restaurant.

4. Platform licence

For as long as the agreement is in force and charges are paid, the Restaurant receives a non-exclusive, non-transferable, revocable licence to use the Platform for its own internal operations.

No right of resale, sublicensing, reverse engineering or creation of derivative software is granted.

5. User accounts and Authorised User responsibility

The Restaurant creates and manages its staff accounts and is responsible for the actions of each Authorised User.

Credentials are personal and must not be shared. The Restaurant must promptly revoke access for people who leave.

6. User account licensing

Licensing is per user account, not per device. Each restaurant has up to ten (10) unique user accounts (email addresses) with active access to its workspace.

Devices and browsers are unlimited. Signing in on an additional device never signs another one out, and a device count is never a reason to block access to the Platform.

A restaurant administrator can deactivate a user account to release a licence.

7. Manager decision — no automatic confirmation

Submitting a reservation request does not create a confirmed reservation.

The Restaurant decides whether to accept, decline, waitlist or propose an alternative. The Platform does not make the final automated decision to accept or decline.

8. Restaurant configuration responsibility

The Restaurant is solely responsible for the accuracy of its configuration: service periods and shifts, capacity, tables and combinations, zones, closures, special days, texts and policies.

Incorrect configuration can produce incorrect availability. DineSlate is not responsible for consequences arising from the Restaurant’s own settings.

9. Online-channel requirement

The service assumes the Restaurant keeps an active public online reservation channel through DineSlate and does not systematically bypass it for reservations originating from it.

10. Commercial plans

The Restaurant is placed on one of two commercial plans: “Flexible — Pay per Online Reservation” or “Annual Unlimited”.

Both plans include the same complete Platform. They differ only in how the Restaurant is billed, not in what the service contains.

Stated prices are net and exclude VAT; see the “VAT and indirect taxes” section.

11. Flexible — Pay per Online Reservation

• €0.70* per eligible confirmed online reservation.
• Phone, manual and walk-in reservations are not charged as usage.
• Cancellations are not charged.
• No-shows are not charged.
• Party size does not affect the charge.
• No fixed monthly subscription, setup fee or training fee.
• No minimum commitment on the Flexible plan.

12. Annual Unlimited

• €490* per restaurant or location.
• Prepaid in full in advance of the term.
• Exact twelve (12)-month term.
• Unlimited online reservations during the active term.
• No additional per-reservation usage charge during the active term.
• The same complete Platform as the Flexible plan.
• No setup fee or training fee.

13. Annual Unlimited prepayment and non-refundability

The Annual Unlimited plan is prepaid for the full agreed twelve (12)-month term. Once activated, the prepaid fee is non-refundable and no prorated refund or credit is provided for voluntary early termination, cessation of use or a move to another plan before the end of the agreed term, except where otherwise required by mandatory applicable law.

This clause addresses voluntary early termination, cessation of use or plan change initiated by the Restaurant.

14. Free trial

Before entering a paid commercial plan, a free trial of one (1) month with access to the complete Platform is provided.

The purpose of the trial is to let the Restaurant evaluate whether the Platform suits its operation before making a commercial commitment. The trial is not a waiver of any rights granted by mandatory law.

No plan selection is required in order to start the trial.

No paid plan is activated automatically when the trial ends. Where no plan has been activated, the account remains in a pending-activation state.

All other terms apply during the trial.

15. Billing Start Date

The Billing Start Date is set by DineSlate and marks the commercial start of the relationship.

No charge accrues before that date. Where no Billing Start Date has been set, the Restaurant has no payment obligation for use of the Platform.

16. Plan request and activation

The Restaurant may submit a plan request or plan-change request from within the Platform. A request is not an activation.

A plan is activated only when DineSlate confirms it and sets its effective date.

No silent plan switch takes place.

17. Automatic renewal of Annual Unlimited

The Annual Unlimited plan renews automatically for a further twelve (12)-month term at the end of the current term, with no interruption of service.

Renewal does not take place where the Restaurant has sent DineSlate an email requesting non-renewal or termination before the current term ends. DineSlate records the request and the service concludes at the end of that term.

There is no silent expiry, no silent fallback to the Flexible plan and no automatic loss of access because a date has passed.

The price of the renewed term is the price recorded for the previous term, unless a different price has been agreed in writing before the renewal.

18. VAT, withholding and other taxes

Prices exclude VAT and any other taxes imposed by applicable law.

VAT and any other indirect tax or duty is added where and as required by the applicable law, at the rate in force when the relevant document is issued.

Where, under applicable tax law, the Customer is required to withhold tax from a payment to DineSlate, such withholding shall be applied in accordance with the applicable rules and shall not affect the VAT calculation basis.

19. Billing Statement and Billing Document

A “Billing Statement” is the reconciliation and transparency report produced by DineSlate inside the Platform, presenting the charges recorded for a period.

A “Billing Document” is the fiscal or commercial document issued officially, possibly through an external issuing or payment system.

A Billing Statement is not automatically a tax invoice.

The Platform may display a document number, issue date, amount, settlement status and a secure external link to the document or payment.

Any bank fees, transfer charges, intermediary or correspondent bank charges, payment-provider fees or other costs associated with the selected payment method shall be borne exclusively by the Customer. Amounts due to DineSlate must be paid without deduction for such charges, except for any tax withholding required by applicable law in accordance with Article 18.

20. Restaurant Website add-on

• Optional; not required in order to use the Core Platform.
• €39* per month.
• Initial term of thirty-six (36) months.
• Annual renewal after the initial term.
• Sixty (60) days’ written non-renewal notice.
• Active Core Platform use is required throughout.
• The preferential price depends on that relationship and is not offered standalone under the same price and terms.
• No automatic ownership transfer.
• No automatic source-code transfer.
• No predefined buyout right.

21. Activation and onboarding

Activation requires the Restaurant to have supplied complete, confirmed operating information. An indicative seventy-two (72) hour activation time is counted only from confirmed completeness of that information and only where no further action is required from the Restaurant. It is not a guaranteed deadline.

22. Operational emails and action links

The Platform sends operational messages (requests, confirmations, reminders, cancellations, evaluation invitations).

Email delivery depends on third-party networks and is not guaranteed; messages may be delayed or filtered as spam.

Certain manager messages contain secure, time-limited action links scoped to a single reservation that allow an action without signing in. The Restaurant must treat them as confidential.

23. Guest evaluation

The Platform supports post-visit evaluation invitations and internal quality control. Evaluations are not automatically published publicly.

The Restaurant decides whether and how to use evaluation content, in compliance with applicable law.

24. Data-protection roles and the DPA

For reservation, waitlist, CRM, preference, note, visit-history and evaluation data, the Restaurant is the controller and DineSlate acts as processor.

For account administration, authentication, user account licensing, security, billing, tax records, support and its own service communications, DineSlate acts as an independent controller.

The Data Processing Addendum forms an integral part of these Terms.

25. Third-party providers

DineSlate uses third-party technology providers, including Supabase for database, authentication, storage and related cloud functionality, Resend for operational email delivery, and Twilio for transactional SMS delivery where a restaurant enables it. Processing locations, authorised subprocessors and international-transfer mechanisms are described in the providers’ current official legal and technical documentation and, where required, in the contractual safeguards applicable to DineSlate’s use of their services.

26. Availability and maintenance

Reasonable efforts are made to keep the service available, without any guarantee of uninterrupted operation. Scheduled or emergency maintenance may occur.

27. Intellectual property

The Platform, its code, design and marks belong to the provider. Content uploaded by the Restaurant remains its own, licensed to DineSlate solely to provide the service.

28. Acceptable use

• No unlawful, fraudulent or deceptive use.
• No attempt to circumvent security, limits or user account licences.
• No bulk extraction of data outside the provided features.
• No recording of irrelevant sensitive guest data.

29. Suspension

Access may be suspended for material breach, a security risk or overdue charges, with notice where reasonably possible.

30. Termination

The Flexible plan has no minimum commitment and does not lapse on its own: it stays active until the Restaurant asks in writing (by email) to stop it. On termination, charges already incurred are settled.

The Platform does not suspend or withdraw access without a documented reason (non-payment after notice, material breach, or a legal obligation) and without prior notice.

During an active Annual Unlimited term, voluntary early termination, cessation of use or a move to another plan by the Restaurant does not create any right to a refund or prorated credit of the prepaid fee, as set out in “Annual Unlimited prepayment and non-refundability”.

The provider may terminate for material breach that is not remedied within a reasonable period.

31. Termination for economic sustainability

If use by a particular Restaurant becomes economically unsustainable, the provider may terminate the Core Platform on thirty (30) days’ written notice.

Such termination does not cancel or shorten an active committed Website add-on term: the add-on continues until the end of its agreed term unless the parties agree otherwise in writing.

32. Data export

While the service is active, the Restaurant can export its supported reservation and CRM data at any time, itself, using the Platform’s export tools.

No additional export window is provided or promised after the service ends. The Restaurant should complete its exports before the service concludes.

After the service ends, customer data is deleted or anonymised in line with the retention policy described in the Privacy Policy and the Data Processing Addendum.

Billing, tax and accounting records may be retained where retention is required by law.

33. Warranties

The service is provided with reasonable care and skill. To the extent permitted by law, no implied warranties of fitness for a particular purpose or uninterrupted operation are given. Rights granted by mandatory law are unaffected.

34. Limitation of liability per Affected Service

“Affected Service” means the specific, separately identifiable service from which the proven claim or damage arose, namely the Core DineSlate Platform, the Restaurant Website add-on, or any future separately contracted or separately priced add-on.

To the maximum extent permitted by applicable law, DineSlate’s total aggregate liability for all claims arising from or relating to a specific Affected Service will not exceed the greater of: (a) five hundred euros (€500); and (b) the total amounts paid or payable by the Restaurant for that specific Affected Service during the twelve (12) months preceding the event giving rise to the claim.

Charges relating to other Services that are not causally connected to the proven loss will not be included in calculating the cap. If the same incident affects more than one Service, the loss will be allocated to the relevant Affected Service, and no double recovery will be permitted for the same loss.

The cap above is total, aggregate and cumulative for the whole relationship and applies per Affected Service.

It is not a per-incident cap and not a per-legal-theory cap: multiple claims relating to the same Affected Service do not multiply the cap.

Core Platform charges and Restaurant Website add-on charges are not automatically combined to increase the cap.

The €500 amount is a maximum limit of liability. It is not an automatic compensation payment, a service credit, a penalty, an insurance guarantee, or an amount automatically owed after downtime.

A claimant must in every case establish a relevant breach or legally actionable act, actual proven damage, a causal connection, and a legal entitlement to compensation.

35. Exclusions from the limitation of liability

The limitation above does not apply where liability cannot lawfully be limited, in particular in the case of:

• fraud or fraudulent misrepresentation;
• wilful misconduct or intent;
• gross negligence, where limitation in advance is prohibited;
• death or personal injury, where liability cannot lawfully be limited;
• mandatory liability under data-protection law;
• any other liability that applicable law does not permit the parties to exclude or limit.

36. Force majeure

Neither party is liable for failure to perform due to events beyond its reasonable control, such as network outages, third-party provider failures, natural disasters or governmental measures.

37. Changes to these Terms

These Terms may be amended on reasonable notice. Material changes are announced before they take effect. Commercial terms already accepted for an active committed term are not rewritten retroactively.

38. Notices

Notices are sent to the email address recorded by the Restaurant and, to the provider, at reservations@dineslate.com.

39. Order of precedence

In case of conflict, the following order applies: (a) a signed specific agreement or accepted order; (b) the Data Processing Addendum for data-protection matters; (c) these Terms; (d) other documentation.

40. Governing law and jurisdiction

Governing law: the laws of Greece. Competent courts: the competent courts of Athens, Greece.

41. Contact

Legal requests and notices to the Provider are sent to reservations@dineslate.com. The Provider’s full details are listed under “Provider details” at the end of this page.

42. Acceptance of these Terms and authority

By activating, accessing or using the DineSlate Platform, the Restaurant confirms that it has read, understood and accepts the applicable Terms of Service. If it does not agree with any term, it must not activate or use the Platform.

Before the Platform is first used operationally, explicit acceptance of the Terms is requested inside the Platform itself. DineSlate records the Terms version, its effective date, the date and time of acceptance, the account that accepted, and the language in which the Terms were presented.

The person accepting these Terms on behalf of the Restaurant represents that they are authorised to bind the business they represent.

Where the Terms change materially, explicit acceptance of the new version is requested again. Earlier acceptance records are retained unchanged and are never rewritten retrospectively.

The free trial does not remove this contractual framework: acceptance of the Terms is required during the trial as well. Accepting the Terms does not by itself activate any paid plan.

43. What the fee covers — software access and use only

The fee paid by the Restaurant covers solely the right to access and use the DineSlate software platform for the duration of the active commercial plan.

The fee is not a commission on the Restaurant's sales or turnover, is not a commission per guest or per person, is not payment for guaranteed bookings, and is not payment for guaranteed revenue or business results.

The fee does not transfer ownership of the software. Ownership of the software, the source code and all intellectual and industrial property rights remains with DineSlate or the applicable rights holder. The Restaurant receives only the licence described in the “Platform licence” section.

44. Transactional guest SMS

Transactional SMS is an optional Platform feature. It is never enabled automatically: the Restaurant enables the capability and explicitly selects which reservation event categories notify the guest. Enabling the capability does not enable any category on its own.

Each enabled reservation lifecycle event may generate a separate message.

SMS is delivered through a telecommunications provider and third-party networks. DineSlate does not guarantee delivery: delivery depends on destination support, provider and carrier availability, the validity of the recipient number, network conditions and regulatory restrictions.

SMS is sent only to supported destinations. Supported destinations follow the Platform availability list and may change for provider, carrier, regulatory or commercial reasons. Where a destination is not supported, the reservation and the operational emails are unaffected.

Transactional SMS is not marketing communication and does not replace the operational reservation emails.

45. Supported SMS destinations

Transactional SMS is available only to countries and destinations supported by DineSlate at the time of sending.

The current list of Supported SMS Destinations is available through the Platform.

Availability for a particular destination may change due to telecommunications provider or network requirements, regulatory restrictions, technical conditions, or changes in the cost of providing the service.

A change in SMS destination availability does not affect other reservation functionality or operational communications by email.

46. Transactional SMS charges

The Annual Unlimited plan includes 150 transactional SMS credits per restaurant per calendar month, measured in the restaurant's local time. Unused credits do not roll over.

Additional usage to supported destinations is charged at €0.12 per SMS credit.

On the Flexible plan transactional SMS is optional and is charged at €0.12 per SMS credit.

SMS charges are separate from, and independent of, the €0.70 charge per eligible confirmed online reservation.

One SMS credit corresponds to one message under the current approved transactional SMS format, that is one certified provider-billed message segment.

No charge arises from the intention to send. A charge arises only once the provider lifecycle establishes a billable delivery attempt. Provider processing that never reaches such a state is not charged to the Restaurant.

Operational SMS sent to the DineSlate support team is a platform cost and is never charged to the Restaurant.