Guest Reservation Terms

1. Roles and responsibilities

DineSlate provides the technical reservation infrastructure on which the public booking page operates.

The hospitality business provides the dining service and is the party you contract with for your visit.

2. Submission and confirmation of a reservation request

Submitting the form creates a reservation request and does not constitute a final confirmation.

The business decides whether to accept the request, decline it, place you on a waitlist or propose an alternative time.

A reservation is confirmed only once the corresponding confirmation email has been sent.

3. Availability and its validity in time

The times shown on the booking page reflect the business’s availability and configuration in the platform at the moment they are displayed.

Displayed availability does not in itself constitute a confirmation, and a time may no longer be available when your request is reviewed.

4. Handling of waitlist requests

Where the business offers this option, you may submit a waitlist request. A waitlist request does not constitute a confirmed reservation.

Being placed on the waitlist does not secure a table or seating at a particular time. The business contacts you if availability arises.

5. Authority and final approval of the business

The business retains sole authority and final approval over the following:

• availability and opening hours
• seating and table allocation
• menus, pricing and offers
• accessibility of the venue
• cancellation and late-arrival rules
• guest service during the visit

6. Accuracy and completeness of your details

Please provide an accurate name, telephone number and email address. Inaccurate details may prevent confirmation of the reservation or contact with you.

7. Cancellation of a reservation

A cancellation is effective only once the cancellation action has been successfully recorded by the system and the corresponding confirmation is displayed.

An email or message whose delivery did not complete technically does not constitute a cancellation.

8. Reminders and delivery of electronic messages

You may receive a reminder before your reservation. Delivery of a reminder is not guaranteed.

Email delivery depends on third-party networks and may be delayed or filtered into a spam folder.

9. Post-visit evaluation

After your visit you may receive an invitation to submit an evaluation. Participation is optional.

Your evaluation is not published automatically; it is used by the business for internal quality control.

10. Submission of complaints

Complaints concerning your experience at the business — including food, service, the venue or billing — must be addressed to the business itself.

For technical issues with the reservation platform you may contact support@dineslate.com.

11. Processing of personal data

In respect of your reservation data, the business is the controller and DineSlate acts as processor on its behalf.

Detailed information is provided in the Privacy Policy: /en/privacy.

12. Business-specific terms

Where the business publishes its own reservation terms or policies — for example deposits, a maximum late-arrival allowance or a dress code — those terms remain applicable and prevail in respect of your relationship with the business.

13. Governing law and jurisdiction

Governing law: the laws of Greece. Competent courts: the competent courts of Athens, Greece. Mandatory consumer rights are unaffected.

14. Transactional messages about your reservation

The business sends you transactional messages that relate solely to your reservation, such as confirmation, change, cancellation or waiting-list updates. These messages are sent by email and, where the business has enabled it and your number is supported, by SMS to the mobile number you provided.

Transactional messages are not marketing and are independent of any consent to marketing updates. Declining or withdrawing marketing consent does not affect them.

SMS delivery depends on the destination, the telecommunications network and the validity of your number, and is not guaranteed. Your reservation stands irrespective of whether a message was delivered.

You can ask for SMS to stop for your relationship with that particular business through your reservation management page or by contacting the business. Stopping SMS does not stop the operational reservation emails and does not affect any other business.