DineSlate Restaurant Service Terms

1. Provider identity

Provider: ΔΗΜΗΤΡΙΟΣ ΦΑΡΣΕΔΑΚΗΣ, a sole proprietorship established in Greece, trading as “DineSlate”.

Registered address: 151 Makrygianni Street, Moschato 18346, Greece. VAT number: 079009366, ΚΕΦΟΔΕ ΑΤΤΙΚΗΣ.

Contact: reservations@dineslate.com.

2. Definitions

• “Platform” or “Core Platform”: the DineSlate reservation-management software.
• “Restaurant”: the business entering into these Terms and operating the venue.
• “Authorised User”: a person to whom the Restaurant grants access to the Platform.
• “Guest”: the individual submitting a reservation request.
• “Reservation request”: submitted reservation details, before the Restaurant decides.
• “Confirmed reservation”: a request accepted by the Restaurant and confirmed to the Guest.
• “Website add-on”: the optional Restaurant Website service.
• “Affected Service” means the specific, separately identifiable service from which the proven claim or damage arose, namely the Core DineSlate Platform, the Restaurant Website add-on, or any future separately contracted or separately priced add-on.

3. Scope

DineSlate supplies technical reservation-management infrastructure. It does not operate a restaurant, does not provide hospitality services and does not guarantee table availability.

Every operational reservation decision remains with the Restaurant.

4. Platform licence

For as long as the agreement is in force and charges are paid, the Restaurant receives a non-exclusive, non-transferable, revocable licence to use the Platform for its own internal operations.

No right of resale, sublicensing, reverse engineering or creation of derivative software is granted.

5. User accounts and Authorised User responsibility

The Restaurant creates and manages its staff accounts and is responsible for the actions of each Authorised User.

Credentials are personal and must not be shared. The Restaurant must promptly revoke access for people who leave.

6. Device policy

Each restaurant has up to ten (10) device licences. One browser installation counts as one device; multiple tabs in the same installation count once.

Once the limit is reached, an eleventh device is blocked and no existing device is silently evicted. An administrator can remove an installation to release a licence.

7. Manager decision — no automatic confirmation

Submitting a reservation request does not create a confirmed reservation.

The Restaurant decides whether to accept, decline, waitlist or propose an alternative. The Platform does not make the final automated decision to accept or decline.

8. Restaurant configuration responsibility

The Restaurant is solely responsible for the accuracy of its configuration: service periods and shifts, capacity, tables and combinations, zones, closures, special days, texts and policies.

Incorrect configuration can produce incorrect availability. DineSlate is not responsible for consequences arising from the Restaurant’s own settings.

9. Online-channel requirement

The service assumes the Restaurant keeps an active public online reservation channel through DineSlate and does not systematically bypass it for reservations originating from it.

10. Core Platform pricing

• €1 + VAT per confirmed online reservation.
• The charge applies regardless of party size.
• No fixed monthly subscription.
• Cancellations are not charged.
• No-shows are not charged.
• Phone reservations are not charged per reservation.
• Walk-ins are not charged per reservation.
• No setup fee.
• No training fee.
• No minimum term.

11. Month without reservation charges

One (1) month is provided with no reservation charges. All other terms apply during that month.

12. Restaurant Website add-on

• Optional; not required in order to use the Core Platform.
• €39 + VAT per month.
• Initial term of thirty-six (36) months.
• Annual renewal after the initial term.
• Sixty (60) days’ written non-renewal notice.
• Active Core Platform use is required throughout.
• The preferential price depends on that relationship and is not offered standalone under the same price and terms.
• No automatic ownership transfer.
• No automatic source-code transfer.
• No predefined buyout right.

13. Activation and onboarding

Activation requires the Restaurant to have supplied complete, confirmed operating information. An indicative seventy-two (72) hour activation time is counted only from confirmed completeness of that information and only where no further action is required from the Restaurant. It is not a guaranteed deadline.

14. Operational emails and action links

The Platform sends operational messages (requests, confirmations, reminders, cancellations, evaluation invitations).

Email delivery depends on third-party networks and is not guaranteed; messages may be delayed or filtered as spam.

Certain manager messages contain secure, time-limited action links scoped to a single reservation that allow an action without signing in. The Restaurant must treat them as confidential.

15. Guest evaluation

The Platform supports post-visit evaluation invitations and internal quality control. Evaluations are not automatically published publicly.

The Restaurant decides whether and how to use evaluation content, in compliance with applicable law.

16. Data-protection roles and the DPA

For reservation, waitlist, CRM, preference, note, visit-history and evaluation data, the Restaurant is the controller and DineSlate acts as processor.

For account administration, authentication, device licensing, security, billing, tax records, support and its own service communications, DineSlate acts as an independent controller.

The Data Processing Addendum forms an integral part of these Terms.

17. Third-party providers

DineSlate uses third-party technology providers, including Supabase for database, authentication, storage and related cloud functionality, and Resend for operational email delivery. Processing locations, authorised subprocessors and international-transfer mechanisms are described in the providers’ current official legal and technical documentation and, where required, in the contractual safeguards applicable to DineSlate’s use of their services.

18. Availability and maintenance

Reasonable efforts are made to keep the service available, without any guarantee of uninterrupted operation. Scheduled or emergency maintenance may occur.

19. Intellectual property

The Platform, its code, design and marks belong to the provider. Content uploaded by the Restaurant remains its own, licensed to DineSlate solely to provide the service.

20. Acceptable use

• No unlawful, fraudulent or deceptive use.
• No attempt to circumvent security, limits or device licences.
• No bulk extraction of data outside the provided features.
• No recording of irrelevant sensitive guest data.

21. Suspension

Access may be suspended for material breach, a security risk or overdue charges, with notice where reasonably possible.

22. Termination

The Core Platform has no minimum term and the Restaurant may terminate at any time, settling charges already incurred.

The provider may terminate for material breach that is not remedied within a reasonable period.

23. Termination for economic sustainability

If use by a particular Restaurant becomes economically unsustainable, the provider may terminate the Core Platform on thirty (30) days’ written notice.

Such termination does not cancel or shorten an active committed Website add-on term: the add-on continues until the end of its agreed term unless the parties agree otherwise in writing.

24. Warranties

The service is provided with reasonable care and skill. To the extent permitted by law, no implied warranties of fitness for a particular purpose or uninterrupted operation are given. Rights granted by mandatory law are unaffected.

25. Limitation of liability per Affected Service

“Affected Service” means the specific, separately identifiable service from which the proven claim or damage arose, namely the Core DineSlate Platform, the Restaurant Website add-on, or any future separately contracted or separately priced add-on.

To the maximum extent permitted by applicable law, DineSlate’s total aggregate liability for all claims arising from or relating to a specific Affected Service will not exceed the greater of: (a) five hundred euros (€500); and (b) the total amounts paid or payable by the Restaurant for that specific Affected Service during the twelve (12) months preceding the event giving rise to the claim.

Charges relating to other Services that are not causally connected to the proven loss will not be included in calculating the cap. If the same incident affects more than one Service, the loss will be allocated to the relevant Affected Service, and no double recovery will be permitted for the same loss.

The cap above is total, aggregate and cumulative for the whole relationship and applies per Affected Service.

It is not a per-incident cap and not a per-legal-theory cap: multiple claims relating to the same Affected Service do not multiply the cap.

Core Platform charges and Restaurant Website add-on charges are not automatically combined to increase the cap.

The €500 amount is a maximum limit of liability. It is not an automatic compensation payment, a service credit, a penalty, an insurance guarantee, or an amount automatically owed after downtime.

A claimant must in every case establish a relevant breach or legally actionable act, actual proven damage, a causal connection, and a legal entitlement to compensation.

26. Exclusions from the limitation of liability

The limitation above does not apply where liability cannot lawfully be limited, in particular in the case of:

• fraud or fraudulent misrepresentation;
• wilful misconduct or intent;
• gross negligence, where limitation in advance is prohibited;
• death or personal injury, where liability cannot lawfully be limited;
• mandatory liability under data-protection law;
• any other liability that applicable law does not permit the parties to exclude or limit.

27. Force majeure

Neither party is liable for failure to perform due to events beyond its reasonable control, such as network outages, third-party provider failures, natural disasters or governmental measures.

28. Changes to these Terms

These Terms may be amended on reasonable notice. Material changes are announced before they take effect. Commercial terms already accepted for an active committed term are not rewritten retroactively.

29. Notices

Notices are sent to the email address recorded by the Restaurant and, to the provider, at reservations@dineslate.com.

30. Order of precedence

In case of conflict, the following order applies: (a) a signed specific agreement or accepted order; (b) the Data Processing Addendum for data-protection matters; (c) these Terms; (d) other documentation.

31. Governing law and jurisdiction

Governing law: the laws of Greece. Competent courts: the competent courts of Athens, Greece.

32. Contact

ΔΗΜΗΤΡΙΟΣ ΦΑΡΣΕΔΑΚΗΣ, a sole proprietorship established in Greece, 151 Makrygianni Street, Moschato 18346, Greece. Email: reservations@dineslate.com.